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 Frequently Asked Questions



All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days. 

Usually shipping takes 5-10 business days depending on location and number of orders. Distant areas can take one(1) more week.

Sometimes items from the same order will be split into different packages in order to avoid additional fees.

You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. Contact our support team:

We will email your tracking information as soon as your order has shipped.

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays or weekends do not count as a business day and should be considered when calculating shipping times.


We care about our customers, your safety is our first priority therefore we accept two payment methods online, one is credit card(via PayPal). The other one is PayPal.

Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfill the transaction.

Yes, click on PayPal icon (Exspress checkout) then click create account(PayPal account not required) and you will be asked to fill in your credit card information to fulfill the transaction.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.

Refunds & Returns

To investigate to this matter, we would ask you to send us a picture of the item received so we can send this to our warehouse to check and we will get back to you once they are available.

Please contact our support team immediately in case you receive wrong/damaged or not as described item in the product page. These items are going to be accepted as a return and exchanged/refunded.

For more information click here Refunds & Returns.


Please contact us at with your request and your store information.


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